My Oracle Support Banner

Getting Error SBL-GEN-04096 When Trying To Launch A SmartScript From a Custom Applet Button (Doc ID 2732937.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel SmartScript - Version 8.1 [21039] and later
Information in this document applies to any platform.


When trying to launch SmartScript (SS) "MySS" from a custom button on "Contact List Applet" the user get a pop up error message right after click on the custom button to launch the SS.

Unable to load message 0x1000(SBL-GEN-04096)

The issue can be reproduced at will with the following steps:

1. Login to Siebel Application

2. Navigate to Contact List Applet where a custom button to launch the SmartScript was added

3. On "Contact List Applet" applet click on custom button to launch the SmartScript

4. The pop up error message "Unable to load message 0x1000(SBL-GEN-04096)' show up and the SmartScript is not launched.


 Custom button added to applet launch a SmartScript usnig RunSmartScript method.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.