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Performance issue when message broadcast functionality is used (Doc ID 2737523.1)

Last updated on JUNE 27, 2021

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Performance issue when message broadcast functionality is used. 

The evidence of the issue is captured in Siebel Application Object Manager log:

 

If executed frequently this long running SQL query can cause high concurrency waits at database level. In some cases this will lead to Production unusable scenario.   

The impact is higher when S_BRDCST_MSG table is not maintained and contains numerous rows.

 

Changes

 Enable or use message broadcast functionality for long time. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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