CommInboundRcvr Component Log File Increasing Fast With A Lot Of Error Messages
(Doc ID 2738974.1)
Last updated on OCTOBER 28, 2022
Applies to:Siebel CRM - Version 8.1  and later
Information in this document applies to any platform.
CommInboundRcvr component is generating a lot of error messages when processing inbound email messages.
This is process by a custom eMail Response workflow cloned by "eMail Response - Process Message" where there is a custom step Send Acknowledge Email that calls a custom business service "Send Mail Service SR" method "Send Mail".
The following entry can be observed on the CommInboundRcvr log files been logged very frequently:
CommSrvr CommSrvrError 1 0000066a5fba1824:0 2020-11-25 03:04:15 Message template syntax error, token [THREAD ID: [Case Num].
CommSrvr CommSrvrError 1 0000066a5fba1824:0 2020-11-25 03:04:15 Message template syntax error, token
Thank you for contacting .... Please be informed that a case has been opened in relation to your inquiry.
Case number: [Case Num]
Open date: [Created Date-DT]
Case Description: [Description]
In order to provide you with our most efficient service, please avoid changing the e-mail subject when replying to this e-mail.
Should you have any questions, please contact us. We are here to support you.
[THREAD ID: [Case Num]].
The issue can be reproduced at will with the following steps:
- Send an email to be processed
- CommInboundRcvr pull the email and error message above show up in the CommInboundRcvr component log files
- The error is causing large CommInboundRcvr log files been created no the Siebel Servers.
New custom Email Templates have been introduced and some customization made added to eMail Response workflows
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