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CommInboundRcvr Component Log File Increasing Fast With A Lot Of Error Messages (Doc ID 2738974.1)

Last updated on DECEMBER 22, 2020

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

CommInboundRcvr component is generating a lot of error messages when processing inbound email messages.

This is process by a custom eMail Response workflow cloned by "eMail Response - Process Message" where there is a custom step Send Acknowledge Email that calls a custom business service "Send Mail Service SR" method "Send Mail".

The following entry can be observed on the CommInboundRcvr log files been logged very frequently:

CommSrvr CommSrvrError 1 0000066a5fba1824:0 2020-11-25 03:04:15 Message template syntax error, token [THREAD ID: [Case Num].

CommSrvr CommSrvrError 1 0000066a5fba1824:0 2020-11-25 03:04:15 Message template syntax error, token

Thank you for contacting .... Please be informed that a case has been opened in relation to your inquiry.

Case number: [Case Num]

Open date: [Created Date-DT]

Case Description: [Description]

In order to provide you with our most efficient service, please avoid changing the e-mail subject when replying to this e-mail.

Should you have any questions, please contact us. We are here to support you.


Kind regards....

 

[THREAD ID: [Case Num]].


The issue can be reproduced at will with the following steps:

  1. Send an email to be processed

  2. CommInboundRcvr pull the email and error message above show up in the CommInboundRcvr component log files

  3. The error is causing large CommInboundRcvr log files been created no the Siebel Servers.


 

Changes

New custom Email Templates have been introduced and some customization made added to eMail Response workflows

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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