BIP Reports Fail Sporadically With Blank Status And SBL-DAT-00712 Error With Siebel LDAP/AD Authentication For Siebel BIP Integration
(Doc ID 2739387.1)
Last updated on JUNE 13, 2023
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] to 16.19 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
When attempting to execute a BIP report for some users with LDAP/AD authentication, the reports fail sporadically and the status of report execution shows as Blank/Null. In the Siebel EAI Object Manager used for BIP integration, following errors were seen.
SecAdptLog API Trace 4 0003a08e5fd90668:0 2020-12-16 14:07:39 SecurityGetCredentials(<LDAP/AD Username>)
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 ADsOpenObject('LDAP://xxx/CN=<LDAP/AD Username>,) returns 0 and object interface 1a5e59a0.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 (IADs*)1a5e59a0->Get('') returns xxxx.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 Fail to call IADs::Get() with error 'Non-Win32 Error. Not able to get the error message text.', try calling GetUserAttribute.
SecAdptLog API Trace 4 0003a08e5fd90668:0 2020-12-16 14:07:39 Get User xxxx attribute ''.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 (IADsPropertyList*)1a5e59b4->GetPropertyItem('attributename', 3) returns xxxxx.
ObjMgrLog Error 1 0003a08e5fd90668:0 2020-12-16 14:07:39 SBL-DAT-00712: Unable to retrieve credential string from user 'LDAP://xxxx/CN=<LDAP/AD username>' in Active Directory.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 ADsOpenObject('LDAP://xxx/CN=<LDAP/AD Username>,) returns 0 and object interface 1a5e59a0.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 (IADs*)1a5e59a0->Get('') returns xxxx.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 Fail to call IADs::Get() with error 'Non-Win32 Error. Not able to get the error message text.', try calling GetUserAttribute.
SecAdptLog API Trace 4 0003a08e5fd90668:0 2020-12-16 14:07:39 Get User xxxx attribute ''.
SecAdptLog 3rdpartyTrace 3 0003a08e5fd90668:0 2020-12-16 14:07:39 (IADsPropertyList*)1a5e59b4->GetPropertyItem('attributename', 3) returns xxxxx.
ObjMgrLog Error 1 0003a08e5fd90668:0 2020-12-16 14:07:39 SBL-DAT-00712: Unable to retrieve credential string from user 'LDAP://xxxx/CN=<LDAP/AD username>' in Active Directory.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup 16.12
2. Setup Siebel BIP integration
3. Check to see if all reports are running successfully and status changes to "Success"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |