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Full RR Or IRR Migration Import Process Fails At GetConnectString with error "Unable to decode the tracking Id: repexport_xxxxxxxx.dat" (Doc ID 2747150.1)

Last updated on JANUARY 27, 2021

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.

Symptoms

On : 20.12 version, System Admin

Full RR or IRR Migration fails at GetConnectString during Import process

ERROR
-----------------------
migration.log


[ERROR] 2021-01-09 12:00:02.508 [pool-10-thread-1] Migration - com.siebel.migration.server.MigrationLogger:logError Archive Id [2-1YLRWE9D] Resource [PostProcessing_Export] Operation [GetConnectString] updating the status as 'Error'. Aborting the Execution
[ERROR] 2021-01-09 12:03:20.012 [https-jsse-nio-9001-exec-5 : [Host:uaix4008,ProcessId:20578804,TaskId:20971534]] Migration - com.siebel.migration.server.MigrationLogger:logError Id [2-1YLRWE9O] getStatus failed due to exception java.lang.NullPointerException
[ERROR] 2021-01-09 17:45:58.343 [https-jsse-nio-9001-exec-10 : [Host:uaix4008,ProcessId:18088292,TaskId:23068683]] Migration - com.siebel.migration.server.MigrationLogger:logError REST Service returned error response
[ERROR] 2021-01-09 17:46:00.622 [pool-12-thread-3] Migration - com.siebel.migration.server.MigrationLogger:logError REST Service returned error response
[ERROR] 2021-01-09 17:46:00.622 [pool-12-thread-3] Migration - com.siebel.migration.server.MigrationLogger:logError Archive Id [2-1YLRWEAR] CheckStatus REST Resource execution failed

EAIObjMgr_*.log

ObjMgrBusServiceLog     InvokeMethod    4       000007c35ff90100:0      2021-01-11 07:20:10     Begin: Business Service 'Migration Runtime Repository Data Service' invoke method:
'Import' at 305e8888
GenericLog      GenericDebug    5       000007c35ff90100:0      2021-01-11 07:20:10     Starts executing the CSSEXEFULLRRSVC::Import method
GenericLog      GenericError    1       000007c35ff90100:0      2021-01-11 07:20:10     Unable to decode the tracking Id: repexport_39F81887BB43.dat



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. patched both DR and RR to 20.12 from 19.7 patchset
2. And then trying to perform FullRR or IRR with help of Siebel Business service REST API's


Changes

Applied siebel patchset 20.12 on top of 19.7 PS

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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