Existing Business Service Browser Scripts does not work after Siebel Server Restart, Error SBL-DAT-00323
(Doc ID 2753345.1)
Last updated on MAY 01, 2023
Applies to:
Siebel CRM - Version 19.10 to 21.3 [Release V17]Information in this document applies to any platform.
Symptoms
Existing Business Service Browser scripts does not work after Siebel Server Restart.
Developers have to redeploy them again by making a small change, for example in comments and delivering it.
The issue can be reproduced at will with the following steps:
Step 1
1. Create a new dev ws (ws_dev_01)
2. Create a new BS with some browser scripts. Let’s name it “BS Test 1”
3. Add the following user property to the application: ClientBusinessServiceXX = BS Test 1
4. Deploy the ws_dev_01 into MAIN
5. Login into the application and by inspecting the HTML in the browser verified that the “BS Test 1” browser script has been included --> OK!
6. Restart Siebel server.
7. Login into the application and by inspecting the HTML in the browser verified that the “BS Test 1” browser script has been included --> OK!
Step 2
1. Create a new dev ws (ws_dev_02)
2. Create a new BS with some browser scripts. Let’s name it “BS Test 2”
3. Add the following user property to the application: ClientBusinessServiceXX = BS Test 2
4. Deploy the ws_dev_02 into MAIN
5. Login into the application and by inspecting the HTML in the browser verified that both the “BS Test 1” and “BS Test 2” browser scripts have been included --> OK!
6. Restart Siebel server.
7. Login into the application and by inspecting the HTML in the browser verified that the “BS Test 2” browser script has been included but not the “BS Test 1” --> NOK!
Changes
Siebel Server Restart
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |