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Application Hangs When Open Some Specific Email Messages In Communications Screen > Communications List (Doc ID 2757123.1)

Last updated on MARCH 02, 2021

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When a Siebel user navigate to Communications List View and start going though the Email - Inbound record to see the Email Body, for a specific email message it takes about 3 minutes to the Email Body show up and the Siebel Application only hang during this time.

The email that causes the issue has a large HTML email body with lost of blank sections, but is a valid email message.

The issue can be reproduced at will when trying to show some specific email messages and following these steps to show them:

1. Login to Siebel

2. Navigate to Site Map > Communications > Communications List

3. Start going through the records to verify the Email Body of the inbound emails.

4. A specific email message cause the Application to hang for about 3 minutes until it return and show the email body.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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