Email Outbound Activity Is Created With Incomplete Message In The Comments In S_EVT_ACT
(Doc ID 2764785.1)
Last updated on MARCH 30, 2021
Applies to:Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.
Sending Email using HTML Template is creating Email Outbound Activity with Incomplete Message in Comments Field(S_EVT_ACT)
The issue can be reproduced at will with the following steps:
>1.Set up Mail driver and profile for SMTP in Administration - Communications >Drivers and Profiles View
2.Create HTML Template in Adminstration- Communications Screen,All Templates View
3.Tag the template to Service Request Business Object by populating Object name in the Template created in step 2
4.Go to Service Request Screen,Service Request List Applet.Click On F9
5. Email - outbound activity is created but the comments field is not populated with complete text in the HTML Template
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