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After Apply Monthly Update 21.2 or higher on Siebel CRM On A Unix Machine Running Both Siebel Gateway and Siebel Server Siebel Web Client Shows A Blank/Empty Screen (Doc ID 2767231.1)

Last updated on APRIL 10, 2021

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

On Siebel CRM 21.2 or higher on a Unix machine (Linux, Solaris, AIX) with Siebel Gateway and Siebel Server installed, after starting the Siebel Gateway and the Siebel Server when accessing the Siebel Web Client a blank screen show up.

The behavior can be reproduce with following steps:

1) Apply Siebel CRM 21.2 Update on the Unix server running both Siebel Gateway and Siebel Server.

2) The new MDE installer will create a new folder structure for the Siebel Gateway and Siebel Server.

3) Login the the Unix machine and startup the Siebel Gateway and Server as follow:

4) Open a terminal to the Unix machine and login as the user used by Siebel Application.

5) Navigate to Siebel Gateway Root Folder/applicationcontainer_internal/bin and startup Siebel Gateway Container, for example:
[siebel@linux bin]$ cd /siebel/gwy/applicationcontainer_internal/bin
[siebel@linux bin]$ ./startup.sh

6) Navigate to Siebel Gateway Root Folder/gtwysrvr and source the Siebel environment variables and start the Gateway services, for example:
[siebel@linux gtwysrvr]$ cd /siebel/gwy/gtwysrvr
[siebel@linux gtwysrvr]$. ./siebenv.sh
[siebel@linux gtwysrvr]$ start_ns

7)Navigate to Siebel Server Root Folder/applicationcontainer_internal/bin and startup Siebel Gateway Container, for example:
[siebel@linux bin]$ cd /siebel/ses/applicationcontainer_internal/bin
[siebel@linux bin]$ ./startup.sh

8) Navigate to Siebel Server Root Folder/siebsrvr and source the Siebel environment variables and start the Gateway services, for example:
[siebel@linux siebsrvr]$ cd /siebel/ses/siebsrvr
[siebel@linux siebsrvr]$ . ./siebenv.sh
[siebel@linux siebsrvr]$ start_server all

9) Wait several minutes until the Siebel Gateway and Siebel Server initialize, assuming that Siebel Application Interface is already running too, call the Siebel Web Client URL on a browser

10) The Siebel Login Page show up, enter the credentias

11) After login the user got only a blank screen, for example when using Blue Sky Theme the user see only this:

 

 

Changes

 Update Siebel CRM to Siebel CRM 21.2 Montly Update or higher

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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