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EAI XSLT Service Fails With: Class name incorrect or does not extend SiebelBusinessService : com/siebel/integration/utilforjbs/XMLUtils -- JVM Exception:java.lang.NoClassDefFoundError: com/siebel/integration/utilforjbs/XMLUtils(SBL-EAI-05010) (Doc ID 2790523.1)

Last updated on JULY 12, 2021

Applies to:

Siebel CRM - Version 21.5 and later
Information in this document applies to any platform.

Symptoms

On : 21.5 version, Siebel EAI

After a fresh installation of version 21.5 any attempt to use XML conversion or XSLT transformations such as a call to Business Service: Siebel XSL To XML Converter results in the following error:

Class name incorrect or does not extend SiebelBusinessService : com/siebel/integration/utilforjbs/XMLUtils -- JVM Exception:java.lang.NoClassDefFoundError: com/siebel/integration/utilforjbs/XMLUtils(SBL-EAI-05010)


The issue can be reproduced at will with the following steps:
1. Invoke a workflow with a step that calls EAI XSLT Service business service.
2. The error appears in the component log file (WfProcmgr, SCCObjMgr_enu, JMSReceiver, etc)

Changes

 Install 21.5 or higher.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 2790523.1
References


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