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LoyEngineBatch Crashes When Tier Promotion Is Not Found (Doc ID 2791179.1)

Last updated on APRIL 12, 2023

Applies to:

Siebel Loyalty Engine - Version 8.1 [21039] and later
Information in this document applies to any platform.


LoyEngineBatch is crashing when processing Transactions.

Steps to Reproduce:

1- Have Loyalty Transaction is "Queued" Status

2- Start a task for the component LoyEngineBatch

3- When a Tier Promotion is executed, the component crashes

The below logs were captured when it crashed:




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