LoyEngineBatch Crashes When Tier Promotion Is Not Found
(Doc ID 2791179.1)
Last updated on APRIL 12, 2023
Applies to:
Siebel Loyalty Engine - Version 8.1 [21039] and laterInformation in this document applies to any platform.
Symptoms
LoyEngineBatch is crashing when processing Transactions.
Steps to Reproduce:
1- Have Loyalty Transaction is "Queued" Status
2- Start a task for the component LoyEngineBatch
3- When a Tier Promotion is executed, the component crashes
The below logs were captured when it crashed:
Callstack:
Cause
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In this Document
Symptoms |
Cause |
Solution |