LoyEngineBatch Crashes When Tier Promotion Is Not Found
(Doc ID 2791179.1)
Last updated on AUGUST 16, 2021
Applies to:Siebel Loyalty Engine - Version 8.1  and later
Information in this document applies to any platform.
LoyEngineBatch is crashing when processing Transactions.
Steps to Reproduce:
1- Have Loyalty Transaction is "Queued" Status
2- Start a task for the component LoyEngineBatch
3- When a Tier Promotion is executed, the component crashes
The below logs were captured when it crashed:
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