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Inbound Email Activity Record Comment Is Not Readable For Some Specific Emails (Doc ID 2792803.1)

Last updated on JULY 21, 2021

Applies to:

Siebel eMail Agent - Version 15.13 [IP2015] and later
Information in this document applies to any platform.

Symptoms


Inbound Email activity record comment is not readable for some specific emails.




The issue can be reproduced at will with the following steps:

1. Receive an email in Siebel

2. Go to Activities list applet

3. Comments field from Activities contain HTML/CSS tags instead of the actual content of the email

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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