Delivering the Workspace Using Siebel Tools Causing Error - ORA-28000: The account is locked (Doc ID 2794122.1)

Last updated on JUNE 27, 2024

Applies to:

Siebel CRM - Version 21.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to deliver the workspace using Siebel Tools, the following error occurs in the UI:

An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)

Also following errors are captured in detailed Siebel Tools log file (siebdev.log):

ObjMgrDBConnLog Create 5 0000000260ef210c:0 2021-07-15 15:06:09 DataBase Connection Object was created at 26e5628; DB User: 'XXYYZZ'
DBCLog DBCLogDetail 4 0000000260ef210c:0 2021-07-15 15:06:09 OCI Session pool is disabled
ObjMgrLog Error 1 0000000260ef210c:0 2021-07-15 15:06:11 (oracon.cpp (5001)) SBL-DBC-00107: An Oracle database error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists.

SQLParseAndExecute Execute 5 0000000260ef210c:0 2021-07-15 15:06:11 ORA-28000: The account is locked.

SecAdptLog API Trace 4 0000000260ef210c:0 2021-07-15 15:06:11 Security DB user connect to DB SBDEVUPG with username=XXYYZZ returns err 7733355 and connection 26e5628.

SecAdptLog API Trace 4 0000000260ef210c:0 2021-07-15 15:06:11 Security DB user delete DB connectoin 26e5628

SQLParseAndExecute Statement 4 0000000260ef210c:0 2021-07-15 15:06:11 ~CSSOraDbConn: SQLEndTran() - SQL_COMMIT

ObjMgrDBConnLog Delete 5 0000000260ef210c:0 2021-07-15 15:06:11 DataBase Connection was deleted at 26e5628

GenericLog GenericError 1 0000000260ef210c:0 2021-07-15 15:06:11 (secmgr.cpp (2871) err=4597538 sys=127) SBL-SEC-10018: An Oracle database error has occurred.

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00107)
ORA-28000: The account is locked.

SecAdptLog Memory Mgmt Trace 5 0000000260ef210c:0 2021-07-15 15:06:11 DB SecurityFreeErrMessage, message=<?INT?>.

GenericLog GenericError 1 0000000260ef210c:0 2021-07-15 15:06:11 (secmgr.cpp (2943) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ObjMgrSessionLog Error 1 0000000260ef210c:0 2021-07-15 15:06:11 (physmod.cpp (9964)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

Issue is coming only with Siebel Tools and only for few developers.

No issue occurs while trying to deliver the Workspace using Siebel Web Tools.

Steps to reproduce:

1. Login into Siebel Tools.
2. Try to Deliver the workspace.