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CTD Is Not Starting Due To Error "Connection or outbound has closed" (Doc ID 2794646.1)

Last updated on MAY 09, 2023

Applies to:

Siebel Email Marketing Server - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

CTD Service is not starting and the following error is seen in the ctd log:


The issue can be reproduced at will with the following steps:

  1. In Windows Service locate CTD service
  2. Start it.

Changes

- server management team may have updated IIS Security policies

- the following updates were installed:

5003781 Security and Quality Rollup for .NET Framework 4.8 - Windows Server 2012 R2 - .Net Framework 4.8 - KB5003545 (x64)

MS21-JUN Security Monthly Quality Rollup - Monthly Rollup - Windows Server 2012 R2 - KB5003671 (x64)

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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