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CommInbound Receiver Crashes Every 5 Minutes Due a Huge Single Email Message (50MB or more) After Upgrade/Upate to Siebel CRM 21.3 (Doc ID 2801207.1)

Last updated on AUGUST 23, 2021

Applies to:

Siebel CRM - Version 21.3 to 21.8 [Release V17]
Information in this document applies to any platform.

Symptoms

After upgrade/update from Siebel CRM 20.3 to Siebel CRM 21.3 with the new Email Driver 64-bit as indicated on ALERT: How To Upgrade To JRE 64-bit support for Siebel IMAP and POP3 Driver for Email Response; Replaces 32-bit Driver From Siebel 21.3 and later (Doc ID 2761440.1) sporadically the Communications Inbound Receiver component start to crash every 5 minute with he following call stack on crash.txt file:

 


The issue can be reproduced at will with the following steps:

  1. Setup new Email Driver introduced in Siebel 21.3 as indicated on ALERT: How To Upgrade To JRE 64-bit support for Siebel IMAP and POP3 Driver for Email Response; Replaces 32-bit Driver From Siebel 21.3 and later (Doc ID 2761440.1)

  2. Setup a single mail box to be monitored and confirm email are been processed

  3. Send a huge email message, for example an email with an attachment with more than 50MB (by default Email Server block large email, but on this particular case not)

  4. The new Internet SMTP/POP3 or IMAP Server driver fails to process the email sent on step 3.

  5. The email never arrives in Siebel and observing the component CommInboundRcvr it is now crashing in very high pace, like every 5 minutes.

  6. The only way to recover is to delete the large email message from the mail box.

  7. Also in the siebsrvr/bin folder a large amount of large files (about 100MB or more) are been created with name tempfile_xxxx.tmp

Changes

 Upgrade/Update to Siebel CRM 21.3

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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