When Sending Emails, ESD Has A SMTP Connection Error "Lost connection without delivering any messages: sleeping 60000 before retry" (Doc ID 2807374.1)

Last updated on JULY 19, 2023

Applies to:

Siebel Marketing - Version 8.1 [21039] and later
Information in this document applies to any platform.

When launching a Campaign, emails are not reaching the Recipients inbox.

In the esd.log the following error is seen:

A new ESD Instance is being installed

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.