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Custom Thread Bar Navigation In Mobile Siebel App Takes Users To The Home Screen Or Logs Out Of The Application (Doc ID 2817708.1)

Last updated on OCTOBER 29, 2021

Applies to:

Siebel CRM - Version 21.2 and later
Information in this document applies to any platform.

Symptoms

On MSA (Mobile Siebel Application),  when users click on the custom Thread Bar on any view, the application navigates to either the home screen or log out.

Users are seeing this behavior on devices (iPad, iPhone, or Mac) with iOS 14.4.3 and higher. This behavior is consistent with the MSA (container) app and Safari browser.

The custom Thread Bar is created by a CustomPostload js which invokes the history.back() function, then when users click on it,  it should bring users to back to the previous view.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Test on a device (iPad, iPhone, or Mac) with iOS 14.4.3  and higher
2. Log on to Siebel Service for Mobile Application using MSA (Mobile Siebel App) or Safari browser
3. When users click on the custom Thread Bar on any view, the application navigates to either the home screen



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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