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Error The service request could not be processed When Invoking Siebel Inbound Web Service (Doc ID 2817917.1)

Last updated on OCTOBER 29, 2021

Applies to:

Siebel CRM - Version 21.8 and later
Information in this document applies to any platform.

Symptoms

When sending an inbound web service request from an external system into Siebel application, the webservice is getting consumed by Siebel, but the response is not generated properly.

Additionally, the following error messages are returned to the external system:



The behaviour occurs as follows:

1. Create a custom Siebel business service called 'XXX Product Syncronization BS' with a method 'SyncBenefitChange'.

2. Create an Inbound Web Service that invokes this custom business service 'XXX Product Syncronization BS' with a method 'SyncBenefitChange'.

For more information on this step, please refer to Siebel Bookshelf > Integration Platform Technologies: Siebel Enterprise Application Integration Guide > 5 Web Services > Invoking Siebel Web Services Using an External System

3. Generate the WSDL file for this Siebel Web Service.

4. Start up a 3rd party tool called SoapUI and import this WSDL file.

For more information on this step, please refer to Siebel Bookshelf > Integration Platform Technologies: Siebel Enterprise Application Integration Guide > 5 Web Services > Invoking Siebel Web Services Using an External System > Generating a WSDL File

5. Using the soapui tool to send a request for this web service request.

6. The reported error will occur.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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