Crash At Logout After Product Validation In Configurator (Doc ID 2818453.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

It was reported in version 20.8 that after validating a product and closing the configurator, a crash occurs when logging out from siebel application.

The issue was reproduced internally in 21.6 version with the following steps:

1.  Navigate to Administration Product -> Classes  and create a class with an attribute as below:
   Name: Country
   Attribute Definition: Text
   
   In Properties create the below items:
   
   Name: PickMap01
   Value: <PickMap Field="Country" PickField="Value" Constrain="N" />
   
   Name: PickApplet
   Value: TM Country Pick Applet
   
   Name: PickList
   Value: PickList Country
   
   
2.  Navigate to Administration - Product > Products, and create a new product based on the class.
3.  Navigate to Product Definitions > Versions > click on Workspace >Attributes > Product Category Attributes.
4.  Validate the product, then open Pick Country Applet > will show all Country LOVs > navigate to last record > OK > close pick applet (click on Done button).
5.  Logout and the crash occurs (server busy).
   
   Call stack of the crash:
   
   
   
    

Changes

Cause

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