Siebel Webserver (AI) Outage with Error 504 Gateway Time-out Due To CLOSE_WAIT
(Doc ID 2821095.1)
Last updated on NOVEMBER 12, 2021
Applies to:Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
One out of the two AI (webserver) which are load balanced using F5 is not accepting the connection . It is erroring out as - 504 Gateway Time-out when user try to access the application .
There are over 7000+ CLOSE_WAIT connection on AI Port ( 9004 in this case )
-1. Launch application https://<AI host>:<AI port>/siebel/app/<applicationname>/<lang>
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document