Siebel Webserver (AI) Outage with Error 504 Gateway Time-out Due To CLOSE_WAIT
(Doc ID 2821095.1)
Last updated on MAY 28, 2023
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
One out of the two AI (webserver) which are load balanced using F5 is not accepting the connection . It is erroring out as - 504 Gateway Time-out when user try to access the application .
There are over 7000+ CLOSE_WAIT connection on AI Port ( 9004 in this case )
Netstat output
Replication Steps
-1. Launch application https://<AI host>:<AI port>/siebel/app/<applicationname>/<lang>
Example: https://loclahost:9004/siebel/app/callcenter/enu
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |