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Siebel Remote: How to improve DbXtract performance for S_RR_* tables in 'Extracting enterprise tables' step - before new deployments (Doc ID 2822844.1)

Last updated on DECEMBER 29, 2021

Applies to:

Siebel CRM - Version 20.8 and later
Information in this document applies to any platform.

Symptoms

Siebel Remote / Replication / Anywhere - on version: 20.8 (and later)

On a Siebel RR environment (i.e. UAT / Pre-Production):

ACTUAL BEHAVIOR:  The task for Database Extract (DbXtract) or PDbXtract (Parallel Database Extract) as well - for extracting a Mobile Client's Local Database is taking long time to complete (~3-4hrs).

EXPECTED BEHAVIOR: Under normal circumstances, that extract for a single user should complete faster. (similar to the times it was taking on the pre-upgrade version environment - 15.8)

This was confirmed by the details collected from logs (- various DbXtract*.log) - showing time spent in that 'Enterprise tables' extraction step of up to 3-4hrs and a large number of records being extracted - like for instance:


The issue could be replicated at will in that environment with these steps:
1. Start a new task for DbXtract (or PDbXtract) for a Mobile Client user - either from srvrmgr or Server Admin views (UI);
2. Monitor its execution;
3. Observe that may take 3-4 hrs to complete.


Impact: Due to this issue, Remote users may not have their Local databases extracted in a timely manner. This could delay the preparation for the upcoming Go Live when all Mobile users need to be extracted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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