Siebel Installation Fails With java.io.IOException: Cannot run program "/bin/csh": error=2, No such file or directory (Doc ID 2822846.1)

Last updated on NOVEMBER 21, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When attempting to install Siebel 21.10 on Linux OS the following error can be found in the ses/cfgtoollogs/oui/oraInstallYYYY-MM-DD_HH-MM-SS.err file:

java.io.IOException: Cannot run program "/bin/csh": error=2, No such file or directory
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
at com.oracle.siebel.util.CommonUtility.runProgram_new(CommonUtility.java:914)
at com.oracle.siebel.util.CommonUtility.startWebserver(CommonUtility.java:1984)
at com.oracle.siebel.pages.InstallProgressPage.startWebserver(InstallProgressPage.java:3554)
at com.oracle.siebel.pages.InstallProgressPage.postInstallSteps(InstallProgressPage.java:2472)
at com.oracle.siebel.WizardHandler$1.run(WizardHandler.java:1170)
Caused by: java.io.IOException: error=2, No such file or directory
at java.lang.UNIXProcess.forkAndExec(Native Method)
at java.lang.UNIXProcess.<init>(UNIXProcess.java:247)
at java.lang.ProcessImpl.start(ProcessImpl.java:134)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
... 5 more

In a normal installation the Application Container (Tomcat) starts up upon the installation completion, but due to the missing csh (c shell) it fails to start.

Under the ses/jre directory only the 1.8.0 directory is found:

total 4
drwxr-xr-x. 7 siebel siebel 4096 Nov 16 20:57 1.8.0