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SWE Command That Executes the BS Rendering the Blank Page When Hit the URL Again in the Same Browser Session (Doc ID 2828721.1)

Last updated on JANUARY 02, 2022

Applies to:

Siebel CRM - Version 20.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to call custom BS from the application URL in order to perform GotoView, it is rendering blank page and the following error occurs in the browser console:

Failed to load resource: the server responded with a status of 404 ()
Uncaught ReferenceError: Top is not defined

STEPS
--------
1) Create a custom server business service, for example "Test Goto View Service"
2) Add a custom method say "SCGotoView" to the above business service
3) Add following sample code which reads the input arguments, which are passed from the SWE command, and goes to a particular record within a view:


4) Access the application by hitting below URL, which invokes custom BS where GoToView method has been used:

https://XXXX:8011/siebel/app/callcenter/enu?SWECmd=InvokeMethod&SWEMethod=SCGotoView&SWEService=Test+Goto+View+Service&ViewName=Contact+Detail+View&BusObject=Contact&BusComp=Contact&FieldName=Id&FieldValue=1-105M9

5) To access different record, Change the ID in the URL and invoke the same service by hitting below URL in same session:

https://XXXX:8011/siebel/app/callcenter/enu?SWECmd=InvokeMethod&SWEMethod=SCGotoView&SWEService=Test+Goto+View+Service&ViewName=Contact+Detail+View&BusObject=Contact&BusComp=Contact&FieldName=Id&FieldValue=1-I7AC

This time it is rendering a blank page and above error shown in the browser console.

Issue not observed while using standard GotoView URL directly without calling it via custom BS for example:

https://XXXX:8011/siebel/app/callcenter/enu?SWECmd=GotoView&SWEView=Contact+Detail+View&SWERF=1&SWEHo=&SWEBU=1&SWEApplet0=Contact+Form+Applet&SWERowId0=1-105M9

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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