Loyalty Points are not Deducting from Loyalty Program Point Blocks
(Doc ID 2832567.1)
Last updated on NOVEMBER 01, 2023
Applies to:
Siebel Loyalty Partner Portal - Version 8.1 [21039] and laterSiebel Loyalty Engine - Version 8.1 [21039] and later
Information in this document applies to any platform.
Symptoms
Loyalty Points are not deducted from the Loyalty Program 'Point Blocks' and remaining Point Block balance remains the same as that of original balance
The behavior can be reproduced with the steps below:
1. Have a Loyalty Program setup as described in the Siebel Loyalty Guide
2. In Loyalty Program > Point Block, have a Point Block added to the Program as per Siebel Loyalty Guide > Creating Point Blocks for Loyalty Programs
Name: ABC Point Block
Original # of Points: 1,000
3. Have a Loyalty Member and create an Accrual Transaction
Base Points: 5
Point Type: ABC Point Type
4. Process the Transaction
5. Go to Loyalty Program > Point Block and note that it is still 1,000
Name: ABC Point Block
Original # of Points: 1,000
Remaining Points: 1,000
It should be 1,000 - 5 points = 995
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |