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SBL-ORD-00116 Error With Done Button In Configurator While Inspecting (Doc ID 2846298.1)

Last updated on AUGUST 27, 2023

Applies to:

Siebel CRM - Version 21.3 and later
Information in this document applies to any platform.


When clicking 'Done' button in Product Configurator while inspecting a developer workspace, it encounters the following error and can not finish the configurator:

Cannot load active Business Component(SBL-ORD-00116)

This error can be reproduced with the following steps:

  1. Set 'Order Management - Enable Asset Based Ordering' component parameter for the object manager.
  2. Restart Siebel server or the object manager component.
  3. Login to Siebel application and click the cube icon to go to Workspace Dashboard view.
  4. Select any developer workspace and click 'Open'->'Inspect'.
  5. Go to 'Sales Orders'->'List' view and create an order record.
  6. Go to 'Line Items' view and add a customizable product to the order.
  7. Click 'Customize' button to get into the product configurator.
  8. Click 'Done' button. It doesn't do anything. Click 'Done' button again.
  9. SBL-ORD-00116 error is displayed.





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