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How To Configure The Siebel User Preferences Directory Location (CFGSharedModeUsersDir) On a Heterogeneous Platform Implementation Using Client for NFS on Windows OS? (Doc ID 2851338.1)

Last updated on FEBRUARY 23, 2022

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


As mentioned on the Siebel File System Technical Brief (Doc ID 2283664.2) > File System Subdirectories > User Preferences Subdirectory, the CFGSharedModeUsersDir is set at the Enterprise level as an enterprise parameter, but it can be set at differently at Siebel Server or component levels.

This parameter can be set to a location outside of the SiebFS directory structure. As an example, in a heterogeneous platform implementation, the SiebFS can be shared via NFS, on Unix/Linux platforms the location would be set to /siebfs/userpref, and on Windows it would be set to O:\siebfs\userpref (mapped network drive), for example.

As mentioned, failure to specify this correctly may result in the SBL-DAT-00176 error, see the example below:

In general only the user preferences have a different access, other accesses are through the File System Manager (FSM) component, so having this component disabled (manual start) on Windows OS would cause the requests to be routed to a Siebel Server running FSM component on Unix/Linux platform where the Siebel Filesystem share would be mounted using NFS. On the other hand, user preferences are usually required by interactive Object Managers only, such as Call Center, Sales, Financial Services, etc., but are not relevant for other components, such as Workflow Process Manager, EAI, and other backend or batch processing components.

This document explains how to configure the Siebel User Preferences Directory Location (CFGSharedModeUsersDir) on a heterogeneous platform implementation using Client for NFS on Windows OS.

The NFS Server setup procedure is out of the scope of this document.


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