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Date Is Changed In Case Format Date Is Different (Doc ID 2851873.1)

Last updated on MAY 13, 2022

Applies to:

Siebel CRM - Version 21.1 to 21.12 [Release V17]
Information in this document applies to any platform.


Adding a specific Date Format, dfifferent than Locale leads to a faulty date entry.

The issue can be reproduced at will with the following steps:
1. Launch WebTools
2. Change Opportunity Form Applet - Child -> CloseDate2 -> Display format = DD/MM/YYYY
3. Deliver WS
4. Launch Call Center
5. Make sure Admn-Date-> Locale-> M/d/yyyy for ENU
6. Go to Opportunity
7. In the closed date add: April 11, 2021, and save the record

Result: Date Changes to 04/11/2021




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