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Attachments Are Not Getting Created With Error "SBL-CMI-00118: Unable to create attachment record" (Doc ID 2854459.1)

Last updated on JULY 12, 2024

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel 15.18 production instance was running for years using NFS files system. Recently started issues with attachment creation. Attachment files are missing from processed emails since it is failing to create attachments in file system that is at NFS side.

Error:

eCommObjMgr_xxxxx.log:

ObjMgrLog Error 1 0000247061d9483d:0 2022-01-10 19:58:47 (dbsvc.cpp (1178)) SBL-CMI-00118: Unable to create attachment record in buscomp "Action Attachment" for file "2021-12-Dec.pdf" stored in "/siebel/8.1.1.0.0/ses/siebsrvr/bin/incoming/ATT_483D_24_24_61D9D23E_1BDA_0_44643370.DAT".

FSMSrvr_xxxxx.log


SrmRouting SrmRoutingSubevent 4 0000f4d761f47216:0 2022-01-31 21:27:31 SNDNFY
 IDS  : FLAGS [1] : REQID [1-DT0SD-15MX8] : SRBSESSID [23f0b51050200003app006] : SRMCONNID [36]
 SRC  : SRC_ID [] : SRC_KEY []
 DEST : ROUTE_ID [FSMSrvr] : ROUTE_KEY [] : ROUTE_SRVR [] : LANG_CODE [ENU] : CODE_PAGE [1200] : LANG_IND [0]
FSMLog FSMInfo 3 0000f4d761f47216:0 2022-01-31 21:27:31 FSMSrvr getting thrctx
FSMLog FSMError 1 0000f4d761f47216:0 2022-01-31 21:27:31 FSM::createFile: Unable to open file /siebelfs/att/S_SR_ATT_1-1VQFIDPN_1-2LGBWUC.SAF
TaskCounters TaskCountInfo 4 0000f4d761f47216:0 2022-01-31 21:27:31 126389104: DecRunningTasks() nRunning = 0, m_mLowThresh = 0, m_nRunning = 0
FSMLog FSMInfo 3 0000f4d761f47216:0 2022-01-31 21:27:31 FSMSrvr batch cleanup - rc = 0

 


STEPS
-----------------------
1. Siebel 15.18 version instance integrated with O365 to fetch emails and consume in siebel and create SRs/integrations

2. Intermittently attachments are missing in multiple mailboxes

3. eComm logs reported errors: SBL-CMI-00118: Unable to create attachment record

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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