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Unable to Access Server Manager Due to "Fatal Error: Could not open connection to Siebel Gateway configuration store (%1:%2)" After Performing an Update Installation from 20.12 to 21.12 (Doc ID 2857303.1)

Last updated on MAY 06, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

After performing an update installation from 20.12 to 21.12 the Server Manager interface is not accessible due to the following error:

The issue can be reproduced with the following steps:
1. Patch Siebel 21.12 on top of 20.12 (by following the Installation Guide).
2. Run the Post Installation Database Utility.
3. Start all the Siebel services.
4. Access Server Manager interface.

Changes

Update the existing Siebel 20.12 to 21.12.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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