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Workflow Process Manager Component Crashing - Error SBL-OSD-02006 After Changes to Permissions on Siebel Filesystem (Doc ID 2859901.1)

Last updated on SEPTEMBER 05, 2023

Applies to:

Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.

Symptoms

Workflow Process Manager Component is crashing with the following error message found in the Siebel Enterprise log file:

SBL-OSD-02011 Process 32025 exited with error - Process exited because of a segment violation (SIGSEGV)

The same component crash behavior can be observed in multiple application servers.

CALLSTACK

Called from:
/opt/apps/siebel/siebsrvr/lib/libsslcosd.so(+0x7195)[0xf748f195]
/opt/apps/siebel/siebsrvr/lib/libsslcosd.so(+0x798e)[0xf748f98e]
[0xf77c8410]
/opt/apps/siebel/siebsrvr/lib/libsslcshar.so(CCFMap<CCFElemStr, CCFElemPtr >::Lookup(char16_t const*, void*&) const+0x59)[0xf75819a9]
/opt/apps/siebel/siebsrvr/lib/libsscfcmn.so(CSSMapStringToOb::Lookup(char16_t const*, CObject*&) const+0x2e)[0xf73c47ee]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSSqlObj::ActivateField(CSSSqlField*, int, int, int)+0x7cf)[0xf1be092f]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSSqlObj::DeactivateFields(int)+0x3ae)[0xf1be251e]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSSqlObj::Reset()+0x26e)[0xf1be328e]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSContextManager::GetSqlObj(char16_t const*, CSSSqlObj*&, CSSModelPhysDef*)+0x295)[0xf1a280f5]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSSqlBCDef::CreateSqlObj(CSSModelPhysDef*, CSSSqlObj*&)+0x131)[0xf1b6d6a1]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSSqlObj::GetMvgSqlObj(char16_t const*, CSSSqlObj*&, int)+0x2ae)[0xf1c10c1e]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSSqlObj::FieldValue(CSSRecord*, SSstring const&, SSstring&, int*, bool)+0xbae)[0xf1c0ed7e]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSProfileAttrMgr::UpdateRecord(char16_t const*, int, int, int)+0x98b)[0xf1b2c92b]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSProfileAttrMgr::TriggerLoad(char16_t const*, int, int)+0x210)[0xf1b2d0e0]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSProfileAttrMgr::Get(char16_t const*, CSSProfileAttr*&)+0x95)[0xf1b2dcd5]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSProfileAttrMgr::Get(char16_t const*, SSstring&)+0x3a)[0xf1b2de4a]
/opt/apps/siebel/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::GetProfileAttr(char16_t const*, SSstring&)+0x30)[0xf1af0b00]
/opt/apps/siebel/siebsrvr/lib/libsscfom.so(CSSModel::Login(SSstring const&, SSstring const&)+0x389)[0xf1ead2c9]
/opt/apps/siebel/siebsrvr/lib/libsscfom.so(CSSModel::Login(int (*)(SSstring&, SSstring&, int, char16_t const*, char16_t const*, int&, SSstring&), void (*)(char16_t const*), int (*)(char16_t const*, char16_t const*, SSstring&))+0x290)[0xf1eadab0]
/opt/apps/siebel/siebsrvr/lib/libssscscom.so(ccfOMSess::Login(char16_t const*, char16_t const*, int)+0x83b)[0xf3ee374b]|
/opt/apps/siebel/siebsrvr/lib/libsssabsvm.so(+0x5709)[0xf3eec709]
/opt/apps/siebel/siebsrvr/lib/libsssabsvm.so(bsvmMTServer::BatchMain(void*, SrmRequest*)+0xf2)[0xf3eed1b2]
siebmtshmw(smiMainThread::CompBatchMain(void*, SrmRequest*)+0x2a)[0x805d5ba]
siebmtshmw(SmiRequest::CallBatchEntryPts(scrRecovInfo*)+0xdf)[0x8084eaf]
siebmtshmw(SmiRequest::CallBatchEntryPts()+0x71)[0x8085111]
siebmtshmw(SmiRequest::ProcessRequest(long, SrmSisConnHndl*, CSSSISRequestMsg*, unsigned long, unsigned char*, unsigned int)+0xa6b)[0x80867bb]
siebmtshmw[0x80883c5]
siebmtshmw(_smiBatchQ::ProcessRequest(void*, void*, void*&)+0x3b)[0x808850b]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc8)[0x807cf08]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x311)[0x8081851]
siebmtshmw(SmiThrdEntryFunc(void*)+0x729)[0x806f819]
/opt/apps/siebel/siebsrvr/lib/libsslcosd.so(+0x13fa1)[0xf749bfa1]
/opt/apps/siebel/siebsrvr/lib/libsslcwsl.so(+0x225f)[0xf77c425f]
/opt/apps/siebel/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xaf)[0xf705cb2f]
/opt/apps/siebel/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x136)[0xf624fe16]
/usr/lib/libpthread.so.0(+0x6bbc)[0xf606bbbc]
/usr/lib/libc.so.6(clone+0x5e)[0xf5e5c27e]

The issue can be reproduced at will on customer environment with the following steps:
1. Bring the Siebel Server up
2. As part of the Siebel Server startup Workflow Process Manager is started
3. Workflow Process Manager component crashes after a while

Changes

The crashes started to happen after an issue with the NFS mounted Siebel Filesystem that had to have the permissions reset.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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