Unable To Access the Siebel Management Console (SMC) URL - ERR_CONNECTION_TIMED_OUT Error is Received
(Doc ID 2860298.1)
Last updated on APRIL 02, 2024
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterLinux x86-64
Symptoms
In a new Siebel installation on Linux OS, when attempting to bring the Application Interface up and logging to Siebel Management Console (SMC) the following error returns on the browser:
ERR_CONNECTION_TIMED_OUT
In the catalina.<date stamp>.log file located under the SIEBEL_HOME/applicationcontainer_external/logs directory the following errors are found for both HTTP 80 and HTTPS 443 ports that were set:
01-Apr-2022 15:42:32.498 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-80"]
01-Apr-2022 15:42:32.517 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-80]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1049)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:556)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1045)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:724)
at org.apache.catalina.startup.Catalina.load(Catalina.java:746)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
Caused by: java.net.SocketException: Permission denied
at sun.nio.ch.Net.bind0(Native Method)
at sun.nio.ch.Net.bind(Net.java:444)
at sun.nio.ch.Net.bind(Net.java:436)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:225)
at org.apache.tomcat.util.net.NioEndpoint.initServerSocket(NioEndpoint.java:300)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:253)
at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1204)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1217)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:603)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:80)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1046)
... 13 more
01-Apr-2022 15:42:32.521 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-jsse-nio-443"]
01-Apr-2022 15:42:32.522 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1049)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:556)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1045)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:724)
at org.apache.catalina.startup.Catalina.load(Catalina.java:746)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
Caused by: java.net.SocketException: Permission denied
at sun.nio.ch.Net.bind0(Native Method)
at sun.nio.ch.Net.bind(Net.java:444)
at sun.nio.ch.Net.bind(Net.java:436)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:225)
at org.apache.tomcat.util.net.NioEndpoint.initServerSocket(NioEndpoint.java:300)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:253)
at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1204)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1217)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:603)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:80)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1046)
... 13 more
01-Apr-2022 15:42:32.517 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-80]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1049)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:556)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1045)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:724)
at org.apache.catalina.startup.Catalina.load(Catalina.java:746)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
Caused by: java.net.SocketException: Permission denied
at sun.nio.ch.Net.bind0(Native Method)
at sun.nio.ch.Net.bind(Net.java:444)
at sun.nio.ch.Net.bind(Net.java:436)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:225)
at org.apache.tomcat.util.net.NioEndpoint.initServerSocket(NioEndpoint.java:300)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:253)
at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1204)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1217)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:603)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:80)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1046)
... 13 more
01-Apr-2022 15:42:32.521 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-jsse-nio-443"]
01-Apr-2022 15:42:32.522 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1049)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:556)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1045)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:724)
at org.apache.catalina.startup.Catalina.load(Catalina.java:746)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:302)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:472)
Caused by: java.net.SocketException: Permission denied
at sun.nio.ch.Net.bind0(Native Method)
at sun.nio.ch.Net.bind(Net.java:444)
at sun.nio.ch.Net.bind(Net.java:436)
at sun.nio.ch.ServerSocketChannelImpl.bind(ServerSocketChannelImpl.java:225)
at org.apache.tomcat.util.net.NioEndpoint.initServerSocket(NioEndpoint.java:300)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:253)
at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1204)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1217)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:603)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:80)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:1046)
... 13 more
STEPS
The issue can be reproduced at will on the customer's environment with the following steps:
1. Perform a new installation of 21.8
2. Bring the Application Interface (AI) container up and so the Gateway Registry service and the respective container up
3. Try to login to SMC, it returns the above mentioned error on the browser window
Changes
Cause
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| Changes |
| Cause |
| Solution |
| References |