My Oracle Support Banner

Siebel Cloud Manager Lift Utility Successful Execution Encounters Server Busy Error On Siebel Application Access Post Shift To Oracle Cloud Infrastructure (OCI) (Doc ID 2888333.1)

Last updated on SEPTEMBER 16, 2022

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.


When attempting to access Siebel application post Siebel Cloud Manager Lift and Shift on Siebel 18.12 or later, the application fails to come up and the following error occurs.

Logging into kubernetes pods shows the edge-0 (server) pod as 0/1 running when listing the pods using kubectl commands (command: kubectl -n namespace get all)

Upon checking the Siebel cloud manager container, below could be seen for the helmrelease status (command: kubectl -n namespace get helmrelease) that shows a failure for "helm release rollback"





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.