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Siebel Application Server Services Not Starting Up After Gateway Cluster Deployment With 3 Nodes "SBL-GEN-05013: Invalid parameter" And "TLSListener port is null or Empty" (Doc ID 2889228.1)

Last updated on OCTOBER 31, 2022

Applies to:

Siebel CRM - Version 22.3 and later
Information in this document applies to any platform.

Symptoms

On : 22.3 version, System Admin

Siebel server service does not come up after gateway cluster deployment with 3 node cluster.


Successfully able to deploy gateway clustering with 3 nodes according to the SMC and everything was working. After the servers were restarted and after the restart, the Siebel services does not come up.


Siebsrvr.log file:

NameServerLayerLog    Error    1    0000000262f01ef8:0    2022-08-08 08:45:13    Invalid parameter (NODE3.xxxxx.com:).

NameServerLayerLog    Debug    5    0000000262f01ef8:0    2022-08-08 08:45:13    10228:   CSSNSClient::Lock(), lockTime:0.001500, m_nLocks:1, m_tid:10228

GenericLog    GenericError    1    0000000262f01ef8:0    2022-08-08 08:45:13    (listener.cpp (286) err=5013 sys=0) SBL-GEN-05013: Invalid parameter ((null)).

GenericLog    GenericError    1    0000000262f01ef8:0    2022-08-08 08:45:13    (lstnsvc.cpp (154) err=5013 sys=0) SBL-GEN-05013: Invalid parameter (?).

GenericLog    GenericError    1    0000000262f01ef8:0    2022-08-08 08:45:13    (scfsis.cpp (276) err=1310725 sys=0) SBL-SVR-00005: Stale or invalid Task handle

ScfEventLog    SubEvtFacFatal    0    0000000262f01ef8:0    2022-08-08 08:45:13    scfEventFac::s_pEvtFacLock is NULL and hence SCF event facility cannot be initialised

GenericLog    GenericError    1    0000000262f01ef8:0    2022-08-08 08:45:13    (scfeventfac.cpp (3818) err=1319869 sys=0) SBL-SVR-09149: Could not initialize the event facility.

 

Node3 Cloudgateway.log

[ERROR] 2022-08-04 16:37:41.185 [Thread-5] CG_LOGGER - com.siebel.opcgw.cloudgateway.config.SrvDeploymentThread: Error in getting CG hostname or port no HostName:NODE3.xxxxxx.com:8443 Tlslistnerport:
[ERROR] 2022-08-04 16:37:41.185 [Thread-5] CG_LOGGER - com.siebel.opcgw.cloudgateway.config.SrvDeploymentThread: Exception occurred in Server Deployment Threadnull
[ERROR] 2022-08-04 16:37:41.185 [Thread-5] CG_LOGGER - com.siebel.opcgw.cloudgateway.config.SrvDeploymentThread:
java.io.IOException: null
    at com.siebel.opcgw.cloudgateway.config.SrvDeploymentThread.run(SrvDeploymentThread.java:106) [opcgw.jar:?]
    at java.lang.Thread.run(Unknown Source) [?:1.8.0_311]
[ERROR] 2022-08-05 08:49:06.602 [main] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGServletContext: Error ocurred while starting tls service on Gateway: TLSListener port is null or Empty

Primary Node1 cloudgateway.log:

[ERROR] 2022-08-08 08:37:46.038 [https-openssl-nio-8443-exec-10] CG_LOGGER - com.siebel.opcgw.cloudgateway.GatewayAuthenticationFilter: Exception occurred in registry operation.
[ERROR] 2022-08-08 08:37:46.038 [https-openssl-nio-8443-exec-10] CG_LOGGER - com.siebel.opcgw.cloudgateway.GatewayAuthenticationFilter: Ensure registry service is up and running.
[ERROR] 2022-08-08 08:37:46.038 [https-openssl-nio-8443-exec-10] CG_LOGGER - com.siebel.opcgw.cloudgateway.GatewayAuthenticationFilter: null
[ERROR] 2022-08-08 08:37:57.851 [Thread-15] CG_LOGGER - com.siebel.opcgw.cloudgateway.CGReqService: Authentication failed for user SADMIN



The issue can be reproduced at will with the following steps:

1. Log in to SMC and create a gateway cluster profile
2. Deploy gateway clustering with 3 nodes and Submit. Deployment successful
3. Validated application services and all looks good.
4. Restart the whole enterprise for validation
5. Application services not starting and srvrmgr not working

Changes

 Trying to deploy Gateway clustering with 3 nodes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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