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Email Treatments - UI Refreshes When Attempting To Save HTML Template Changes In UI (Doc ID 2902864.1)

Last updated on OCTOBER 21, 2022

Applies to:

Siebel Marketing - Version 22.3 and later
Information in this document applies to any platform.

Symptoms

When editing an email HTML template in the Siebel UI, after making changes to the HTML using the editor and attempting to execute "Save Template", the entire Siebel UI refreshes and the changes made to the HTML revert back its original state. The changes are not saving.

The issue can be reproduced at will with the following steps:


1. Navigate to Offer -> Treatments
2. Drill down on a treatment -> Edit email applet
3. Perform some changes on the email template and push Save template => UI refreshes and changes are not saved.

Changes

 Installed 22.3 on the top of 21.4

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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