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Prefix Re: Getting Appended in Subject Field Every Time the Email Message is Replied (Doc ID 2904045.1)

Last updated on OCTOBER 24, 2022

Applies to:

Siebel CRM - Version 20.12 and later
Information in this document applies to any platform.


Re: Getting appended in mail Subject field every time the message is replied.

Whenever an outbound email is replied from Siebel under Communications screen, Re: is getting appended to the subject. If an incoming email already has a Re: prefixed to the subject, an extra Re: is added each

time email reply is done from Siebel.

1) Navigate to Communications Screen

2) Select an inbound HTML Email Message with Subject = "Test"

3) Select Reply button for the Email Message and the Subject of the reply message is now "Re: Test"

send the email.

4) Message is back to Communications screen and Click on Reply Again.

5) The Subject field now is "Re: Re: Test".




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