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Assignment Manager Is Not Invoked When Called From A Workflow Process In An RR Environment (Doc ID 2905082.1)

Last updated on OCTOBER 26, 2022

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Assignment Manager is configured to be invoked when saving a Service Request record so that "Owner" field is populated.

However, in RR environments, the Owner field is not populated when saving the record.

Steps to Reproduce:

1- Go to Contacts List > drilldown to go to Service Request Tab view
2- Create new record
3- Save it
4- Owner field should be populated, however, Owner remains empty

5- Clicking in the Menu > "Assign" button which is the out of the box process, then it does work and Owner is populated.


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