Assignment Manager Is Not Invoked When Called From A Workflow Process In An RR Environment
(Doc ID 2905082.1)
Last updated on OCTOBER 26, 2022
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
Assignment Manager is configured to be invoked when saving a Service Request record so that "Owner" field is populated.
However, in RR environments, the Owner field is not populated when saving the record.
Steps to Reproduce:
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1- Go to Contacts List > drilldown to go to Service Request Tab view
2- Create new record
3- Save it
4- Owner field should be populated, however, Owner remains empty
5- Clicking in the Menu > "Assign" button which is the out of the box process, then it does work and Owner is populated.
Changes
Upgrade from 8.2.2.3 to 22.7
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |