After Setting "TNT SHM Disable Accept Quote" Field In The Quote Business Component, Quotes Status Still Go to Lost/Turndown
(Doc ID 2908414.1)
Last updated on NOVEMBER 15, 2022
Applies to:
Siebel Hospitality - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
After setting "TNT SHM Disable Accept Quote" field to 'Y' in the Quote BC, when changing the Status of one of the Multiple Quotes created to 'Definite' the other Quotes are still moving to "Lost/Turndown" status.
According to the Siebel Hospitality Guide, other quote’s status should not get changed under that particular opportunity:
• N (default). Sets the statuses of all other quotes of the same opportunity to Lost/Turndown.
• Y The statuses of other quotes of the same opportunity do not change, and more than one quote of the same opportunity can go Definite.
The issue can be reproduced at will with the following steps:
1- Locate the Quote Business Component in Siebel Tools or Webtools
2- Locate the Calculated Field "TNT SHM Disable Accept Quote" and set it to "Y"
3- Deliver the WS and test it
4- Go to Opportunities > Capture View in Siebel Hospitality
5- Create an Opportunity and enter Arrival Date and Departure Date
6- In the Properties applet, enter 4 Properties
7- Click "Create Quote" button
8- It navigates to the Opportunities > Quote. It displays the 4 Quotes created with Sales Status = Prospect
9- In one of the 4 Quotes, set Sales Status to "Definite"
The other 3 quotes have its Status changed from Prospect to Lost which is NOT expected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |