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Siebel Server Handshake Failed and Siebel Components Crashing While Starting Siebel Server in RR environment post Prod/Test upgrade from IP15 to 22.7 (Doc ID 2909169.1)

Last updated on APRIL 21, 2024

Applies to:

Siebel CRM - Version 22.7 and later
Information in this document applies to any platform.

Symptoms

On : 22.7 version, Upgrade

After performing upgrade from IP15 to 22.7 in RR environment, Siebel Server is not coming up and it's in "Handshake Failed" state, and several Siebel server components are in "Not Online" state.

ERROR
-----------------------

Upon verifying WfProcmgr and other components in "Not online" logs, below errors have been found.

Line 7512: GenericLog GenericError 1 0000001d63524d8b:0 2022-10-21 10:41:22 Object manager error: ([0] No records exist for the current query.(SBL-DAT-00468) (0x7501d4))
Line 7513: GenericLog GenericError 1 0000001d63524d8b:0 2022-10-21 10:41:22 ( (0) err=2818155 sys=7668180) SBL-OMS-00107: Object manager error: ([0] No records exist for the current query.(SBL-DAT-00468) (0x7501d4))

Line 7738: GenericLog GenericError 1 0000001d63524d8b:0 2022-10-21 10:41:22 (ccfom.cpp (637) err=2818150 sys=0) SBL-OMS-00102: Error 7668180 logging in to the application
Line 7739: GenericLog GenericError 1 0000001d63524d8b:0 2022-10-21 10:41:22 (ccfom.cpp (946) err=2818150 sys=0) SBL-OMS-00102: Error 7668180 logging in to the application
Line 7740: GenericLog GenericError 1 0000001d63524d8b:0 2022-10-21 10:41:22 (smimtsh.cpp (305) err=2818150 sys=0) SBL-OMS-00102: Error 7668180 logging in to the application


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade a test/production environment from IP15 to 22.7
2. Complete all configuration and post upgrade activities.
3. Start the Siebel Server and check whether it is up and running.

Changes

 Upgrading from Siebel IP2015 to Siebel 22.x

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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