Siebel Server is Not Starting due to Error SBL-DAT-60237: Error Loading Dictionary and SBL-GEN-03006: Error Calling Function: DICFindTable m_pReqTbl
(Doc ID 2909539.1)
Last updated on JUNE 11, 2024
Applies to:
Siebel CRM - Version 8.1.1.14 [IP2014] and laterInformation in this document applies to any platform.
Symptoms
When trying to restart the Siebel Server, the service was not coming up giving the following errors:
In SR Proc log:
GenericLog GenericError 1 0002abb8634e1168:0 2022-10-18 19:17:41 (srpdb.cpp (862) err=3006 sys=2) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog GenericError 1 0002abb8634e1168:0 2022-10-18 19:17:41 (srpsmech.cpp (74) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog GenericError 1 0002abb8634e1168:0 2022-10-18 19:17:41 (srpmtsrv.cpp (107) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog GenericError 1 0002abb8634e1168:0 2022-10-18 19:17:41 (srpsmech.cpp (74) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
GenericLog GenericError 1 0002abb8634e1168:0 2022-10-18 19:17:41 (srpmtsrv.cpp (107) err=3006 sys=0) SBL-GEN-03006: Error calling function: DICFindTable m_pReqTbl
In SvrTaskPersist log:
ObjMgrLog Error 1 000000056359114c:0 2022-10-26 15:23:59 (ctxtmgr.cpp (2373)) SBL-DCK-00163: Error loading dictionary
ObjMgrLog Error 1 000000056359114c:0 2022-10-26 15:23:59 (ctxtmgr.cpp (2394)) SBL-DAT-60237: Error loading dictionary file diccache.dat.
ObjMgrSessionLog Error 1 000000056359114c:0 2022-10-26 15:23:59 (model.cpp (6108)) SBL-DAT-60237: Error loading dictionary file diccache.dat.
GenericLog GenericError 1 000000056359114c:0 2022-10-26 15:23:59 Object manager error: ([0] Error loading dictionary file diccache.dat.(SBL-DAT-60237) (0x75eb4d))
ObjMgrLog Error 1 000000056359114c:0 2022-10-26 15:23:59 (ctxtmgr.cpp (2394)) SBL-DAT-60237: Error loading dictionary file diccache.dat.
ObjMgrSessionLog Error 1 000000056359114c:0 2022-10-26 15:23:59 (model.cpp (6108)) SBL-DAT-60237: Error loading dictionary file diccache.dat.
GenericLog GenericError 1 000000056359114c:0 2022-10-26 15:23:59 Object manager error: ([0] Error loading dictionary file diccache.dat.(SBL-DAT-60237) (0x75eb4d))
Steps to replicate:
1. Force shutdown of the application.
2. Make sure Siebel processes are closed and there is no orphan process left.
3. Clear any .shm file and dicache.dat files from $SIEBEL_ROOT/siebsrvr/admin & $SIEBEL_ROOT/siebsrvr/bin
4. Start the services.
Changes
An unclean shutdown of the server.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |