Dynamic Drilldowns Not Working In Open UI Calendar
(Doc ID 2911067.1)
Last updated on MARCH 16, 2023
Applies to:
Siebel CRM - Version 22.6 and laterInformation in this document applies to any platform.
Symptoms
Post upgrade, whatever calendar field is clicked, Siebel always uses only the first drilldown,always navigates to the activity details view. However, this issue can be seen in 22.6 even without upgrading.
The issue can be replicated at will with the following steps:
Web Tools:
1. Create a new Integration workspace under Main (int_sadmin_test).
2. Create a new Developer Workspace (dev_sadmin_test) under int_sadmin_test
3. Select Applet from the Siebel Object Explorer
4. Query for CS CG Activity HI Calendar Applet
5. In the Object Explorer, expand the Applet tree, and then click Drilldown Object.
6. In the Drilldown Objects list, create a new record using values from the below screenshot.
7. Add the Opportunity value to Display Field Drilldown Object Names, Display Fields and Drilldown Object Name for CS CG Activity HI Calendar Applet
Call Center:
8. Log in to Call Center
9. Navigate to Calendar -> Action List
10. Add a new entry containing Opportunity
11. Try to drilldown on opportunity inside the calendar entry
Using these user properties, we configured Siebel to use a different drill down for each field. example:
Clicking the activity type will navigate the user to the activity details while clicking the Household name will navigate the user to the Household Detail View and clicking the Opportunity name will navigate the user to the Opportunity Detail View.
Changes
Upgrade from IP13 to 22.6 Siebel version.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |