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Siebel 21.12 : Organization based LOVs are not Working for Static Picklist with more than one Pickmap (Doc ID 2914367.1)

Last updated on JANUARY 31, 2023

Applies to:

Siebel CRM - Version 21.12 and later
Information in this document applies to any platform.

Symptoms

Not able to select the value from Static Picklist dropdown in case of Organization based LOV's with more than one Pickmap

The issue can be reproduced at will with the following steps:

  1. Login to Siebel Tools
  2. Create New Development Workspace
  3. Query for the Picklist = PickList Action Type
  4. Change the "Type Value" property for the Picklist to TODO_TEST
  5. Query for Action Business Component
  6. Query for Field Type
  7. Add following new Pick map
    • Field = Description
    • Picklist Field = Description
  8. Login to Siebel Application
  9. Navigate to Sitemap--Administration-Data-- List of Values.
  10. Create Records with following details
    • Record1:
      • Type = LOV_TYPE
      • Language Independent Code = TODO_TEST
      • Display Value = TODO_TEST
      • Language Name = English-American
      • Organization = Default Organization
  11. Navigate to Administration - Data--List of Values Explorer--Query for Type = TODO_TEST
  12. In the Left side Side Tree applet , Click on Values and Create records with details
    • Record 1 :-
      • Language Independent Code = Appointment
      • Display Value = Appointment
      • Language Name = English-American
      • Organization = Default Organization
      • Description = Test SR
    • Record 2 :-
      • Language Independent Code = Test Value1
      • Display Value = Test Value1
      • Language Name = English-American
      • Organization = Default Organization
      • Description = Test SR
  13. Open the New Development Workspace created in 2nd Step and do Inspect
  14. Navigate to Activities Screen -- Activities List
  15. Create New Record/Try to Change the Type on the Existing Record. It will not allow you to pick the value from Picklist

     Note: Scenario is working fine removing the Description Pick map or removing the Organization on LOV Type and its Values.

 



Changes

 Upgrade from IP15 to 21.12

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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