Focus Shifts To Next Field When Using Tab Even If The Current Field Is Throwing An Error Message (Doc ID 2917042.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

When an invalid value is entered for a field and TAB key is pressed, the validation error message is displayed but on closing the pop-up error message, the focus is set to the next field, instead of the current field.

The issue can be reproduced at will with the following steps:
1. Log in to Call Center Object Manager.
2. Navigate to Contacts Screen > Contact Form Applet
3. Add a new Contact.
4. For the field "Work Number" add an invalid input e.g: "test"
5. Then press the TAB key.
6. A popup with the error is displayed:

7. Click on OK button.
8. The focus is moved to next field.

Changes

 No changes done, the behavior can be replicated in standard environment.

Cause

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