Siebel Report Upload For RTF Templates And Xliff Files Fails With "Failed to load the JVM Dll. Check that the specified dll name is correct. (SBL-EAI-05006)" Error
(Doc ID 2919718.1)
Last updated on FEBRUARY 01, 2023
Applies to:
Siebel CRM - Version 17.0 [IP2017] and laterInformation in this document applies to any platform.
Symptoms
When attempting to upload RTF templates and XLIFF files on the Siebel Administration - BI Publisher reports / Reports Standard Templates page, the upload fails and the following error occurs.
The issue can be reproduced at will with the following steps:
1. Navigate to Site Map >> Administration - BI Publisher Reports >> Reports - Standard Templates.
2. Select any report, for instance, Account List and click on Upload Files.
3. Check to see if the report upload works fine.
Cause
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In this Document
Symptoms |
Cause |
Solution |