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Siebel Report Upload For RTF Templates And Xliff Files Fails With "Failed to load the JVM Dll. Check that the specified dll name is correct. (SBL-EAI-05006)" Error (Doc ID 2919718.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


When attempting to upload RTF templates and XLIFF files on the Siebel Administration - BI Publisher reports / Reports Standard Templates page, the upload fails and the following error occurs.

The issue can be reproduced at will with the following steps:

1. Navigate to Site Map >> Administration - BI Publisher Reports >> Reports - Standard Templates.

2. Select any report, for instance, Account List and click on Upload Files.

3. Check to see if the report upload works fine.


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