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Error SBL-BPR-00162/SBL-EAI-04186 With Siebel Inbound Service And EAIOBJMGR Task Showing Incorrect Sql Statement Randomly After IRR (Doc ID 2920256.1)

Last updated on FEBRUARY 28, 2023

Applies to:

Siebel CRM - Version 22.7 and later
Information in this document applies to any platform.


Siebel 22.7 version

Siebel Inbound service is failing randomly 20% to 30% with below error after IRR in OM log file


Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Insert SR Note'.(SBL-BPR-00162)
Picklist validation of field 'SR Number' in integration component 'INS SR Note' did not find any matches satisfying the query '[SR Number] = "1-454442121521"', and an attempt to create a new record through the picklist failed.(SBL-EAI-04186)

Steps to reproduce the issue
1.From SOAPUI/POSTMAN try to trigger respective inbound webservice
2.Perform IRR (Incremental Repository Migration) and it fails with the above error




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