Siebel Test Automation Does Not Start Task Based UI When Task Group and Task Name are the Same (Doc ID 2921831.1)

Last updated on FEBRUARY 09, 2024

Applies to:

Symptoms

A test automation script is recorded to perform the steps:

1. open the task ui pane
2. navigate to accounts screen homepage
3. click the task ui link to start a custom task based ui named 'Residential Customer Creation'
4. in the form applet that is displayed once the task ui starts, Customer Identification Form Applet, go to the field First Name and enter some data.

When playing back this script, it fails to find the field First Name

The following error is seen in DISA plug in log Log_12152022_093641.log:
-------------------------

"StepNum": 5,
"Description": "Recorded",
"Action": "InputValue",
"TargetObject": "Customer Identification Form Applet|FirstName",
"Input": "Martina",
"ClosingAction": "",
"Log": "Field is not displayed.",
"Result": "FAIL",
"Comments": "",
"Screenshot": "../screenshots/126K3M2_Step-5__12152022_093817936",
"EndTimestamp": "2022/12/15 09:38:17(2s)"


It should find the field and enter a value, as was recorded on screen instead.


The issue can be reproduced at will with the following steps:
1. Log in to Call Center with SweCmd=AutoOn appended to the URL.

2. Navigate to site map -> Test Scripts

3. Select a pre-recorded test script that contains the actions : open the task based ui toggle , start a task based ui task and fill in field values in the task based ui form applet that is displayed.

4. Click play and notice the script fails.

Changes

Cause

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