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Product Administration View Is Blank When Opened As Portlet (Doc ID 2922335.1)

Last updated on JUNE 14, 2023

Applies to:

Siebel CRM - Version 20.10 and later
Information in this document applies to any platform.

Symptoms

When displayed within a portlet, validating products in Product Administration View leads to a blank screen:

 

The issue can be reproduced at will with the following steps:

1. Navigate to AI_HOME\applicationcontainer_external\siebelwebroot\scripts\siebel\custom.
2. Create test.html.

3. Access HTML via webserver: https://<fqdn>:<ai_port>/siebel/scripts/siebel/custom/test.html
4. Click on test hyperlink (this will navigate to ISS Product Versions View).
5. Select and validate product.

Changes

Implementing new configuration using portlet. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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