My Oracle Support Banner

Navigation Arrows Don't Work If Additional Applet is Added on Dispatch Board View (Doc ID 2924937.1)

Last updated on APRIL 27, 2023

Applies to:

Siebel Field Service - Version 22.1 and later
Information in this document applies to any platform.


In order to improve dispatch board performance, ER# 29682395: PERFORMANCE-DISPATCH BOARD QUERY GENERATED FOR EACH EMPLOYEE IN THE REGION introduces a new user property  in the applet "FS Dispatch Board Gantt Applet":  "EnableWorkSetSizeEmpPerPage"

When the user property is set to TRUE, the dispatch board gantt applet displays batches of 10 employees and user can navigate through employee pages using navigation arrows.

It was reported that in 22.1 version navigation arrows had no effect.

Issue was reproduced in 22.9 version after adding an additional applet on the 'FS AxGanttChart View':

1. In webtools application create a developer workspace and add user property "EnableWorkSetSizeEmpPerPage"  (set to TRUE)  for applet "FS Dispatch Board Gantt Applet"
2. Relogin to siebel application and open & inspect the developer workspace.
3. Navigate to Dispatch board screen. Load a service region.
4. Push the navigation arrows and confirm they are working fine.
5. Login to webtools open the developer workspace and  customize 'FS AxGanttChart View' by adding new list applet ( e.g 'Employee List Applet') in the bottom position.
6. Relogin to siebel application and open & inspect the developer workspace.
7. Navigate to Dispatch board screen. Check that pushing on navigation arrows has no effect.



 The issue is only reproducible if additional applet is added on the 'FS AxGanttChart View'.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.