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PostInstallDb HTML Report is Blank After Update to 22.5 (Doc ID 2925525.1)

Last updated on MARCH 16, 2023

Applies to:

Siebel CRM - Version 22.5 to 22.12 [Release V17]
Linux x86-64


When attempting to review the PostInstallDB HTML report after an update to 22.5 in Unix it is observed the page is blank and there is an error noticed in the Browser console log.

The issue can be reproduced at will with the following steps:

1. Perform a backup of the environment.
2. Apply 22.5 as an update installation.
3. Execute the PostInstallDB setup utility.
4. Transfer the logs locally via WinSCP (PostInstallDB log folder, PostInstallDB txt file and PostInstallDB HTML from SES_HOME\siebsrvr\log).
5. Open in browser the PostInstallDBSetup_<timestamp>.html.

Note that the navigation steps are mentioned in the bookshelf links above.


 Update installation from 18.12 to 22.5.


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