Selected Answer"NONE " Value In Site Visit Report Question Not Saved In Siebel CTMS - (Doc ID 2930612.1)

Last updated on APRIL 10, 2023

Applies to:

Symptoms

Siebel CTMS - Selected Answer "NONE "value in Site Visit Report Question not saved i.e

When selected NONE from the options below in Question created via SmartScript are not saved
  1) Yes
  2) None
  3) No

1.Navigate to Sitemap ==> Administration – SmartScript

2.Click on Questions.

  Create a new Question

  Is weather good today?

3)Click ‘Translations’ tab & create a new record and select 'English American'

4)Click ‘Answers’ tab & create 3 answer values

    Yes

    No

   None

5) Click ‘Pages’ tab & create a new page along with Translation

6) Click ‘Scripts’ tab & create a new script along with Translation .

7) After creating Script, release it by clicking “Release” button.

8) Navigate to “Site Map – SmartScripts”.

   Query for the above smart script “One Script”.

   Click on “One Script” hyperlink.

   Player will be launched.

9) Select the value as None & click finish later.

10) Go to “My Saved Sessions” & query for “One Script”

12) Click on resume and you can see the "None" option not selected.

Changes

Cause

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