Assignment Manager Component Job Submitted For Object 'PUB HLS Incident' Failed With Error 'Rule failed because no candidate passed' And Always Getting Assigned to Default User i.e <Admin User>
(Doc ID 2930616.1)
Last updated on MARCH 15, 2023
Applies to:
Siebel CRM - Version 8.1 [21039] and laterInformation in this document applies to any platform.
Symptoms
Assignment component job submitted for the incident record which is based on Object : PUB HLS Incident is getting assigned to the <Admin User> with the below error messages in the logs even though all the criterias are passed.
Steps to Reproduce:
1. Configure an Assignment Rule using Assignment Object : PUB HLS Incident from Administration - Assignment > Assignment Rule List
2. Add Assignment Criteria
3. Add Employee and Position Candidates
4. Navigate to Sitemap -->Administration- Server Management --> Jobs ->Click on Jobs and drilldown to -->Batch Job Submission View
5. In the top applet i.e Batch Job List Applet provide the below details:
Component/job : Assignment Manager
6. In the bottom applet i.e Batch Job Parameter List Applet provide the below details
Assignment Mode - MatchAssign
Assignment Object Name - PUB HLS Incident
Object Row Id - 1-XXXX
7. Click on the 'Submit Job button' in the Batch Job List Applet
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |